At Somesh’s Yoga Mats, we want you to be completely satisfied with your purchase. If you are not happy with your yoga mat, we’re here to help.
1. Return Window
You may return your yoga mat within 7 days of delivery.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused, unwashed, and in its original packaging.
- The product must be in the same condition you received it.
- Include the original invoice/receipt.
Returns will not be accepted if:
- The product is damaged due to misuse.
- The item has been used or shows signs of wear.
- The return is requested beyond the 7-day return window.
3. Return Process
To initiate a return:
- Email us at ssrivastava851@gmail.com or contact our customer care at 9140149891 within 7 days of delivery.
- Share your order ID, reason for return, and clear photos (if applicable).
- Our team will verify the claim and arrange for a reverse pickup (if eligible).
- Pack the product securely for pickup.
4. Refunds
- Once we receive and inspect the returned item, we will notify you of the status.
- If approved, the refund will be processed to your original payment method within 7-10 business days.
5. Return Shipping Costs
- If the return is due to our error (wrong or damaged item), we will bear the return shipping charges.
- If it’s a buyer-initiated return (e.g., change of mind), return shipping charges may apply or be deducted from the refund.
6. Exchanges
We currently do not offer exchanges. Please return the item and place a new order if needed.
Important Notes
- We reserve the right to reject a return if it doesn’t meet our return criteria.
- This policy applies only to purchases made via our official website or listed Google Shopping store.
- For any issues or questions, please contact our support at ssrivastava851@gmail.com.